Got questions? We’ve got answers.
Find everything you need to know about timber, delivery, cutting services, treatments, sizes, and more at Dorchester Timber.
Is Dorchester Timber open on a Saturday?
Yes, we’re open 8am – 12pm on Saturdays. Pop in to discuss your project and enjoy a free coffee while you’re here.
Do you deliver?
Yes. We offer FREE delivery within a 20-mile radius of Dorchester, Dorset.
We can also deliver 20–30 miles away, though delivery may take a little longer.
📌 Please note: We do not deliver on Saturdays.
More delivery info can be found HERE.
Can you deliver outside of your free delivery area?
Yes, deliveries between 20–30 miles are possible but may take a few extra days.
How long does delivery take?
Around 90% of deliveries arrive within 4–5 working days.
What size delivery vehicles do you use?
We use 3.5-tonne flatbed trucks for most orders and an 18-tonne lorry with crane for larger or site deliveries.
Do you cut timber to size?
Yes, we offer a cutting and machining service. Full details can be found HERE.
How long does machining take?
Most jobs are completed within 48 hours, but may take up to 3 days during busy periods.
For a more accurate turnaround time, email or call us with your requirements.
Do you offer trade credit accounts?
Yes. You can apply using our account form HERE, and a team member will be in touch.
Can I collect my order?
Yes, simply add For Collection in the order notes at checkout.
You can also call us after ordering.
Do you offer Klarna?
Yes, Klarna is available online only. More information can be found HERE.
Can I return an item for a refund?
Yes, just call or email and we’ll help resolve it and arrange a return if needed.
Please note:
Bespoke/machined or special-order items cannot be refunded or returned.
Full refund policy HERE.
My order arrived damaged – what should I do?
Please email us with a photo of the damage within 14 days of delivery and we’ll sort it.
Refund policy HERE.
Can you supply non-standard timber sizes?
Yes, with nearly 40 years in the trade, we’ll always try our best to source what you need from our may trusted suppliers.
Lead times vary due to machining and supplier availability.
Can you supply sheet materials in bigger sizes?
Yes. We can source sheets such as MDF and Plywood in 10’ x 5’.
These are special order, with a 10 working day lead time and are non-refundable.
What’s the difference between MDF and Plywood?
Find out which is best for your project HERE.
What's the best hardwood for my project?
See our hardwood guide HERE.
What’s the cheapest way to build a fence?
Read our fencing cost guide HERE.
Is MDF skirting better than pine?
Find the full breakdown HERE.
What’s the difference between WBP and Marine plywood?
Learn more HERE.
What’s the cheapest hardwood you sell?
We typically stock Oak, Iroko, and Utile, prices are very similar but do change often.
For the latest pricing, call 01305 269822.
What’s your widest timber board?
Our widest stocked board is 220mm.
If you need wider, please call or email us.
What are standard timber thicknesses?
Planed finish: 20mm & 45mm
Treated sawn timber: 25mm & 45mm
What happens if I'm not home for delivery?
We can leave your order in a safe place if you provide instructions in the checkout notes.
Where can I find your Terms & Conditions?
Our T&Cs are available HERE.
How do I get a quote?
Email your materials list to us and we’ll send you a quote ASAP.
Can I change an order after placing it?
Yes, just email sales@dorchestertimber.com or call 01305 269822 with your order number.
Which payment cards do you accept?
All Visa & Mastercard debit/credit cards, excluding American Express.
Do you offer installation services?
We don’t offer installation, but we can provide contact details for trusted local tradespeople.
Can I order over the phone?
Yes, of course, just call 01305 269822 and we’ll take payment securely over the phone.
What happens after I place an order online?
A member of our team will contact you within 24 hours with an estimated delivery date.
I can’t find a product online, can you help?
Absolutely. Just call or email us and we’ll do our best to help.
How should timber be stored before use?
Store it flat, dry, off the ground, and ideally under cover to avoid movement or moisture damage.
